Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider, which transforms the way humans interacts by pairing individuals on the basis of behavior. Afiniti operates at the cutting edge of telephony sales optimization; serving key FTSE 100 and Fortune 100 multinational clients. To date, Afiniti has delivered over $4 billion in revenue for its clients.
At the heart of Afiniti’s proposition is its unique ability to measurably increase contact center revenue by 4-6%. Afiniti delivers this lift using its patented “Artificial Intelligence” technology to identify psychographic and demographic pairings between customers and agents which are more optimal than the random “longest waiting agent / longest waiting caller” strategy, traditionally deployed in contact centers.
Founded in 2009, Afiniti has to date delivered over 150 programs across North and South America, Europe, Asia and Africa. Afiniti headquarters are in Washington D.C., with a further eight offices around the world.